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Skill: Contact Center Program Manager(M Level)
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Skill: Voice Biometrics(SA Level)
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· At least 8 years of experience in Program management with contact center skills (preferably Genesys)
· Worked on contact center strategy and transformation
· Highly skilled at issue identification and resolution
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· Sr. Contact center consultant with Voice Biometrics experience
· Hands on experience in implementing voice biometrics for 2 or more customers.
· Good communication skills.
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Experience: 8 to 10 Years
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Experience: 5 to 8 Years
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Location: Hyderabad
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Job ID: EASER002
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Skill: Heroku Requirements
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· Candidate should have good experience on ruby on rails with moderate experience on Heroku platform and Amazon S3 (Ruby on rails – 3Yrs/ Heroku 1yrs/ Amazon S3 -1 year)
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Experience: 3 to 5 Years
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Location: Bangalore
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Job ID: EASER002
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Skill: SFDC - Service Max
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· Experience in L3 Production Support
· Hands on configuration and Customization of Service Max application
· Good understanding of PM Engine, Service Max MFL & iPad Mobility tools
· Proficiency in configuration and customization in Salesforce.com, Apex and Visual force technologies.
· Must have good understanding of Overall SFDC Architecture & landscape.
Must have good knowledge & work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force and implementing new instances of Salesforce.com application from scratch.
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Experience: 5 to 7 Years
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Location: Bangalore
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Job ID: EASER002
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Point of Contact: Pooja (585432)
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